Training & Development /Capacity Enhancement Programs

We design and develop training modules which are tailored to meet the specific needs of the client. These are based on an in-depth assessment and analysis of employee skills and competence vis-à-vis level of output and performance expected by the employer.

XL with its technical partner (Aptus Integrated Solutions of South Africa) has formed a very strong strategic relationship in terms of staff training and re-training both within and outside the shores of Nigeria. Our strategy is to train people that will understand and add value. We expose our staff to the necessary business cases, encourage individual participation and simulate with live scenarios that will enhance their understanding of the client's expectation as well as that of the customer.

Our main objective is to drive our clients’ profitability through efficiency while improving their shareholder value by deploying well trained and competent employees within the shortest possible time;

This improves the efficiency of our clients’ business operations by eliminating waste and incompetence associated with non-trained staffing. We will deploy our “shared services” concept, which compresses the duplication of business processes and resources across the various units within the service production line.

Core to our shared concept is the actualization of the following benefits;
I Making better use of scarce skills (i.e. Human Resources)
II. Provide information and services to clients more efficiently and effectively
III. Reduce the cost of administration
IV. Delivering services to internal/external customers at a cost, quality and timeliness that is competitive.

Training & Development/Capacity Enhancement Programs
• Customer Care/Relationship Management
• Basic Elements of Banking Operations
• Office/General Administration
• Management / Supervisory Training
• Seminars/Workshop on Contemporary and Job Related Issues
• Spy Training by the Nigerian Police Force (Security Officers)